X-Ray Mobile Texas (Houston Mobile X-Ray)

X-Ray Mobile Texas (“XRMT,” “we,” “us,” or “our”) operates houstonmobilexray.com and provides mobile diagnostic imaging services, including X-ray, ultrasound, EKG, and lab specimen collection, throughout the Greater Houston area. This Privacy Policy explains what information we collect through our website and text messaging program, how we use it, and the choices you have.

This policy covers our website and business communications. Protected health information (PHI) that we create or receive in the course of providing care is governed by HIPAA and our Notice of Privacy Practices, which is available on request.

Information We Collect

We collect information you provide directly to us, including your name, phone number, email address, and mailing or service address; information submitted through our order and contact forms, such as the service requested, service location, insurance provider, and preferred timing; billing and payment information when you pay an invoice, which is processed by our payment processor; and communications you send us by phone, email, web form, or text message.

We also collect limited technical information automatically when you visit our website, such as browser type, device type, pages visited, and general usage data, which we use to operate and improve the site.

How We Use Your Information

We use the information we collect to schedule and dispatch mobile diagnostic services; to communicate with you about orders, appointments, and follow-ups; to verify insurance coverage and process billing and payments; to respond to inquiries from patients, families, facilities, and providers; to comply with legal, regulatory, and accreditation obligations; and to operate, secure, and improve our website and services.

Exam results are delivered only to the ordering provider. We do not use our website or text messaging program to deliver exam results to patients.

SMS / Text Messaging

XRMT offers text messaging so that patients, families, facilities, and providers can place orders, receive scheduling and dispatch updates, and communicate with our team.

By opting in to text messages from XRMT, you agree to receive customer care, order, and scheduling messages from X-Ray Mobile Texas at the phone number you provide. Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help, or contact us at 979-258-6610 or [email protected]. Consent to receive text messages is not a condition of receiving our services.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Text messaging originator opt-in data and consent are not shared with, sold to, or transferred to any third party for marketing or promotional purposes.

Please do not send protected health information, such as clinical records or exam results, by text unless our team has asked you for specific information needed to complete an order.

For full terms, see our SMS Terms and Conditions at houstonmobilexray.com/sms-terms.

How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate our business, such as our communications platform, scheduling and practice management systems, billing partners, and payment processor, and only as needed for them to perform services on our behalf; with the ordering provider and, where applicable, your facility or care team, in connection with services you or your provider requested; and as required by law, regulation, subpoena, or to protect the rights, safety, and property of XRMT, our patients, or others.

As stated above, mobile opt-in and text message consent are never shared with third parties or affiliates.

Data Security and Retention

We use administrative, technical, and physical safeguards designed to protect your information, and we retain it only as long as needed for the purposes described in this policy and as required by healthcare recordkeeping laws.

Your Choices

You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of your personal information, subject to legal retention requirements, by contacting us using the information below. Requests involving medical records are handled under HIPAA and our Notice of Privacy Practices.

Children

Our website and text messaging program are intended for adults. We do not knowingly collect personal information from children through our website.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the latest revision. Material changes will be posted on this page.

Contact Us

X-Ray Mobile Texas

12615 W Airport Blvd, Suite 600

Houston, TX 77478

Phone: 979-258-6610

Email: [email protected]